Sandler's Strategic Customer Care Program
What are our expectations of people on the frontline? Are you maximizing your inside business development efforts?
You ask them to make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. But are you preparing them to do these tasks well, or are you setting them up for failure?
• Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people who are just “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside sales people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies.
Since we have been a client of Next Level we have increased sales by 23.4% of which 12% has come from new accounts. Profits are up 122% and we are looking to add two full time sales positions. For those of us who have a business that is reliant on a robust top line to be pofitable, Next Level training is an absolute necessity.
Chad Blair, President RT Engineering Service